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Member Services

STAR

When you're on the go, we've got your number. With STAR (Simple Touch-Tone Audio Response), you can manage all of your Ascend Federal Credit Union accounts by phone, 24/7. It's as easy as dialing 1-931-455-TONE (8663) or toll-free 1-800-342-TONE (8663). An automated voice will greet you and walk you through your options. You can speak your selections or use the number keys on your touch-tone phone to do a host of transactions:

  • Check account balances
  • Verify cleared checks
  • Verify loan balances, payments made and payments due
  • Make loan and Visa card payments
  • Transfer funds
  • Withdraw funds and have a check mailed to you
  • Change your PIN

To activate your STAR account, call 1-800-342-3086 or visit any Ascend financial center. For more information on the service including step-by-step instructions for completing specific transactions, take home a STAR brochure.

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