There are several statuses associated with a payment as it goes through its lifecycle. Below is an explanation of the various statuses:
When scheduling a payment, you can add a memo by clicking on the Memo link prior to clicking the Pay button. If we send the payment by check, we will include this memo on the check. We will always print your name and account number on a check whether you provide a memo or not. If we send your payment electronically, any memo you input will not be included in the payment instructions.
You can cancel a scheduled payment up until the time we begin to process it for payment. To cancel a payment: Locate the payment in the Scheduled Payments section of the Receipt area and click its corresponding cancel icon.
You can edit any scheduled payment up until the time we begin to process it for payment. To edit a scheduled payment: Locate the payment in the Scheduled Payments section of the Receipt area and click its corresponding Edit icon. A pop-up will display allowing you to change the payment’s:
Tell us the day you want us to send your payment. Choose any day that is not a weekend or a holiday. Use our calendar widget when scheduling payments to assist in understanding which days can be selected, and when a payment will be delivered by based on the send date you choose. Tell us the amount you want to pay. Click Pay.
If for some reason you would like to stop receiving an e-bill for you payee, canceling enrollment is simple. Locate the payee in your list and click its Options button. The Options window will open directly to the e-bill tab. Click on the stop receiving electronic bill link.
To sign up, click on the Get e-bill link, or click on the payee’s Option button. The Options window will open directly to the e-bill enrollment page. You will be presented with a short form to fill out. In some cases, all we need to know is your normal billing cycle (so we can notify you if we don’t receive a bill within the normal billing period). In other cases we might ask a few additional questions. Simply fill out the form and click the Get your e-bill delivered here button.
Simply put, an e-bill is an electronic copy of your paper bill that you can view anytime from within E-PAY.
Payment history can be viewed from several locations. On the right hand side of the main payments page in the “Receipt Area” we display all of your upcoming scheduled payments as well as your last 10 payments that have completed within the last 90 days.
Locate the payee and select Options. Select the Next Due Reminder tab. Tell us the frequency you make the payment and the next due date. Click the Save button. When you login, we will display the number of days until your next due date.