Thanks to Ascend’s partnership with the Allpoint network, you can use your Ascend Freedom Card and ATM card to make fee-free transactions at more than 50,000 ATMs worldwide. Simply look for the Allpoint logo for a guaranteed surcharge-free transaction. If you’re at an Allpoint network ATM and receive a request to accept a surcharge, press “yes” to proceed with the withdrawal. Don’t worry – that fee will be refunded.
If both keys are lost, please notify the manager of the Ascend financial center where your box is located. He or she will arrange for your box to be drilled, which involves a fee of $125.
Yes, you can. We are associated with the Allpoint, Money Tower and Easy Street ATM networks for surcharge-free withdrawals. Call 800-342-3086 or click here for assistance with locations.
You may contact the plan administrator at 800-860-7182 with questions regarding AD&D coverage.
At Ascend our brand promise is to help all members become effective financial stewards.
In an effort to reach our youngest members and help them create wise saving and spending habits early, we offer three youth accounts called Discover, Venture and Go that encourage and reward financial responsibility.
As children grow, these accounts grow with them. Discover is designed for children age 12 and younger; Venture is for teens age 13-17; and Go is for young adults age 18-24
Please contact us at 800-342-3086, 931-455-5441 or at any financial center to inquire about stop payment options.
You may obtain check copies by visiting your nearest Ascend financial center or contacting us at 800-342-3086 to place an order. However, you also have the option to view check images through E-BRANCH and the mobile app. If you login to E-BRANCH using our full website, you may view the front and back image of cleared checks, save the images, or even print the images if needed.
Ascend puts financial planning within reach for members through the Ascend Retirement and Investment Services* program.
Here are just a few things an Ascend Retirement and Investment Services* representative can help you accomplish:
Deposits may be mailed to Ascend Federal Credit Union, P.O. Box 1210, Tullahoma, TN 37388. Please make note of the account number to receive credit before placing the deposit in the mail.
Payments may be mailed to Ascend Federal Credit Union, P.O. Box 1210, Tullahoma, TN 37388. Please make note of the account number and loan number on the check before placing in your envelope.